Refund policy

Go to our return portal

Returns
You may return products bought on www.taisho.dk within 14 days unless other arrangements have been made or it appears on the order. Custom made products – e.g. a special color or size – cannot be returned.

You must notify us within 14 days after delivery if you want to return your order. We must receive the product within 14 days after notifying of the return. The period starts on the day you receive the full order. You cannot revoke your purchase by refusing to receive the order, by not collecting, or receiving it. The notice must be given by mail to info@taisho.dk or by using our return portal, and it must clearly specify your wish to return the order.

We offer free return shipping (Denmark only) by exchanging for a voucher instead of a refund. Select the voucher option in the return portal. 

Should you wish a refund instead, 40 DKK will be deducted from the refund to cover for the return expenses.

Return expenses for frame sizes 70x100 and 100x140 must be covered by the buyer. The amount -equivalent to the delivery costs- will be deducted from the refund. 

How to return

1. Go to our return portal through this link.
2. Follow the instructions and enter your information
3. Print the withdrawal form and return label
4. Carefully pack the items for return (Please read 'Condition of the product at return' below) 
5. Posters: Carefully pack the poster in the original packing (crepe paper, poster tube and cardboard cover)
6 Frames: Carefully pack the frames in their original packaging, which is custom made to protect the glass from any damages. Use the package filling to lock the frame in the box.
7. Attach the return label to the package and go to the closest GLS parcelshop. See where to find closest parcelshop here.
8. When we have received your package we will return the order value subtracted any shipment costs.
9. Shortly afterwards you will receive an e-mail confirmation

You can also choose to buy the return postage yourself.
In that case the returned products must be send as a traceable package to

Taisho ApS
Att: Returns
Ussingvej 4
7770 Vestervig
Phone: (+45) 93 94 22 62
info@taisho.dk

Condition of the product at return
You are only liable for any devaluation of a product caused by unnecessary actions used to determine the nature, abilities and functions of the product. In other words – You can inspect the products as if you were buying it from a physical store.

Posters must be returned in original package: Rolled in crepe paper and sent in a cardboard tube with cardboard coverage. If the cardboard coverage is omitted it will cause a handling fee from GLS on 40 DKK, which will be subtracted from the total return amount.

Frames must be packed in its original packaging, which is custom made to protect the glass from any damages. Use the included package filling to lock the frame in the box.

If the product is used in other ways that previously described, we will consider it as used which means you will only receive a partial or no refund when returning the product depending on the value of the product. It is up to Taisho ApS to estimate the condition of the product.

Should you receive a damaged or faulty item, please contact our customer service and attach photo documentation.

Refund of purchase amount

If you regret your purchase, the purchase amount can be refunded. If the product is devaluated we will subtract the amount, you are liable for.

We will refund the purchase amount subtracted any delivery costs – thus only the value of the product – within 14 days from the day we receive your returned product.

We will transfer the amount by the same means of payment as the purchase was made with. In case it is not possible you will receive a voucher. It is not possible to transfer the amount to other means of payment.

We can withhold payment until we receive the product.

Warranty
Your purchase is covered by the Danish Sale of Goods Act which means you have 2 years of warranty as a customer. Our warranty covers material or fabrication defects.

The warranty won’t cover errors or damages caused by incorrect use of the product.

You must complain within a “reasonable period” of having discovered the defect or flaw. At Taisho ApS we have determined a reasonable period to be one month, unless we have agreed otherwise.

If the complaint is justified, Taisho ApS will refund reasonable shipping costs.

Please contact the company if you want to return or complain about a product:

Taisho ApS
Volden 11
8000 Aarhus C
Phone: (+45) 93 94 22 62
info@taisho.dk

If you use your warranty, the returned products must not be sent as Collect on Delivery (C.O.D.)

Customer protection
Read more about your protection as a customer when you pay through a PensoPay payment solution:
https://pensopay.com/en/more/consumer-protection/

Options of complaints – Overview and links:
If you have a complaint you must include our e-mail address (info@taisho.dk) and the website from which you bought the product. A complaint about a product or service can be lodged to:
Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to Center for Klageløsning through Klageportalen for Nævnenes hus (Link).

If you are a customer with residence in another EU-country your complaint can be lodged through the online complaint platform of the EU Commission.

ec.europa.eu

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